Workforce organzation and management for real world teams outside of IT

In the IT world we have a lot of systems to organize our daily business. Process models tell us how to do our work but what about models for outside IT? How should for example an accountant office organize their workforce and their tasks?
This blog post will introduce a queue based model that emphasizes on process throughput and process enhancements for knowledge workers. It is inspired by Kanban.

Workforce management with queues

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